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Join the future

“At DIXI medical, you’re not just building devices. You’re helping improve lives.”
— Raoul Barthez, General Manager & COO, DIXI medical
Full-time

Clinical Support Specialist

Cleveland, OH
/
English
Submit your CV by clicking on the link below.
Apply now

We are seeking a highly motivated and results-driven Clinical Support Specialist to join our sales team. The candidtate will provide clinical and technical support to DIXI medical’s Stereoelectroencephalography (SEEG) customers. Daily duties to include, but not limited to providing clinical/technical support and in-service training for current and new DIXI medical customers via email, phone and/or on-site.  This position will provide backup to other DIXI medical employees as necessary.

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Skills required

Demonstrates the ability to provide and assure the carrying out of the established clinical/technical support procedures for using DIXI medical products
Provide clinical/technical support, in-servicing, education and demonstration in the use of DIXI medical products to appropriate customer departments as well as training new staff at DIXI medical
Provide clinical/technical support during patient cases, as needed, to hospitals using DIXI medical products in the OR and/or EMU
Create work flow and quick guides for use of DIXI medical products
Attend local and national trade shows and conferences as requested
Obtain necessary hospital vendor credentialing – i.e. GHX/Vendormate, Secure/Reptrax, Symplr within 45 days of job acceptance
Manage time effectively, prioritize tasks, and work independently with minimal supervision
Communicate professionally and effectively (both verbal and written) with internal and external stakeholders
Ensure customer satisfaction by educating healthcare professionals, following up on product use, monitoring competitor activity, and maintaining confidentiality and compliance standards
The Sr. Clinical Support Specialist & Trainer maintains complete confidentiality of client and business office records

Specific knowledge / Experience

Bachelor's degree from four-year college or university; and 5+ years related experience and/or training; or equivalent combination of education and experience in an Epilepsy Monitoring Unit and Intraoperative Monitoring environment
Neurosurgical/Neurology sales and/or support experience in the Medical Device/Equipment/Hospital environment desired
Comfortable observing medical procedures in the operating room
Strong organizational and communication skills; emphasizing interactions with the medical community. Ability to present and speak effectively before groups of customers or employees within DIXI medical
Demonstration of excellent clinical/technical skills gained in a life or material science environment or similar scientific sales role. Capability to develop expertise in product application and practice management implications.
High level of technical/clinical product knowledge and ability to manage multiple tasks
Proficient in MS Office Suite (Word, PowerPoint, Excel)
Safely operate a motor vehicle. Maintain a valid driver’s license, reliable vehicle and appropriate vehicle insurance coverage
Moderate Travel required up to 75% via air or car travel
Ability to respond to common inquiries and resolve any customer conflicts

What We Offer

A pleasant setting (new, air-conditioned premises, etc.).
A stable job within a young, dynamic team, in a human-sized company committed to environmental protection and personal safety.
Social perks such as a 13th-month bonus, meal vouchers, and a profit-sharing bonus.
Sustainable mobility package (carpooling, cycling, and walking), health insurance, and provident coverage.
Guided by science, committed to care

Our values, our commitment

About DIXI medical
Scientific & technological excellence
Innovation is at the heart of our mission. With over 50 years of microtechnical expertise and close collaboration with clinicians, we develop high-precision medical devices that meet the most demanding standards of functional neurosurgery, always keeping patients at the center of every decision and development stage.
Environmental responsibility
Fully aware of our environmental impact, we act for a more sustainable future through responsible manufacturing practices, electrode recycling initiatives, and continuous efforts to reduce our global footprint—demonstrating our commitment to a more responsible industry.
Close collaboration with
healthcare professionals
We work side by side with neurosurgeons, neurologists, and researchers to co-develop solutions that meet real clinical needs. Our field presence, SEEG training programs, and daily exchanges with practitioners strengthen this trusted relationship.
Global Commitment
We collaborate with and supply to epilepsy centers in over 40 countries, helping to launch new SEEG programs and sharing our expertise through webinars, courses, conferences, and scientific partnerships.
“At DIXI medical, you’re not just building devices. You’re helping improve lives.”
— Raoul Barthez, CEO, DIXI medical

Why join our team?

Joining our team means contributing to a meaningful mission within a demanding, people-focused, and innovative environment

Join us
01
Recognized expertise

Over 50 years of experience in microtechnology and functional neurosurgery.

02
A human-scale company

Where every team member counts and can truly make a difference.

03
Strong core values

Gender equality, environmental responsibility, and clinical commitment.

04
An international outlook

Presence in over 40 countries and a U.S. subsidiary.

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